Terms & Conditions

BOOKING TERMS:   Upon booking, a deposit of 50% of the total tariff will be payable.  The balance will be payable on the arrival date. Deposits will be processed to the credit card supplied at the time of booking unless other arrangements have been made and confirmed by Oasis prior to booking.

PAYMENTS:  Payment by MasterCard/Visa (both credit and debit cards) will incur a 1.5% bank charge. AMEX will incur a 2.5% bank charge. This charge will show on your automated confirmation letter. EFTPOS is available on arrival. Direct banking EFT payments are welcome for deposits and for prepayment of the balance but before the arrival date only.  Cheques are not accepted.

CANCELLATIONS:  Booking cancellations made up to 30 days before arrival will receive a full refund minus any card fees.  Sorry but strictly no refunds will be made for bookings cancelled less than 30 days prior to arrival. We strongly recommend travel insurance.

BOOKING CONDITIONS:    Prices are based on twin/double share per night accommodation, subject to availability and including all linen. Minimum night stays apply. Tariffs are based on up to 4 people in existing bedding except Vue and Ibis tariffs for up to 6 people. Extra persons, $20 per child (2 to 12yrs) or $50 per person per night (up to maximum of 2 additional people).

Seasonal Rates and Surcharges apply for School & Public Holidays, Special Events, Long Weekends, Shoulder and Peak Season. Specials are not available with any other offer

ARRIVALS/DEPARTURES:  Arrival is from 2pm.  Arrivals outside office hours will require Late Arrival details to collect keys.  Departure is at 10am unless confirmed prior by management. Early Arrival/Late Departure fees may apply.  Please check with the office.

REQUESTS:   While every effort is made to meet your requests, we cannot guarantee a particular apartment. Rooms are allocated on a best available basis and we reserve the right to change accordingly. Thank you for your understanding.

Additional guests may be accommodated in foldaway beds or day beds. Portacots, highchairs, foldaway beds, beach towels, bikes and body boards are available for hire. Charges are subject to change without notice.

SECURITY DEPOSITS: A security bond is required as a condition upon check in, by either cash or held as a credit card authorisation. The bond is $100 per guest however a minimum of $400 per property applies. Splendour in the Grass bookings and other bookings for those dates require a $500 refundable bond that is due 7 days before check in.

SCHOOLIES, HENS AND BUCKS PARTIES: No schoolies, hens or bucks’ party bookings can be accepted as we do not have the required procedures and policies in place to guarantee the safety and comfort of all our guests at that time.  We reserve the right to cancel any such booking including and after arrival with no refund given.

GROUP BOOKINGS: Group bookings are accepted at the discretion of the management. Please confirm details with management. Additional bonds may be required. General Policies apply.

GENERAL POLICIES:  We reserve the right to cancel your booking at any time and issue a full refund in the event of any unforeseen circumstances. We strongly advise you to take out travel insurance to cover any unforeseen cancellations.

Oasis and Vue have a strict No Party policy and a noise curfew applies after 10pm – breaching of these policies will incur strict penalties . This is to ensure the enjoyment and comfort of all guests and we appreciate your cooperation and understanding.

Facilities open at 7am and close no later than 9pm.  These times may vary due weather conditions. For security and safety reasons, entry to the facilities after hours is strictly prohibited and penalties apply.