Terms & Conditions

BOOKING TERMS:   Upon booking, a deposit of 50% of the total tariff will be payable.  The balance will be payable 14 days before arrival.

PAYMENTS:  All credit cards welcome, fees apply.   Cheques will only be accepted with prior bank clearance, EFTPOS and direct EFT payments are welcome. Payment by Mastercard/Visa (both credit and debit cards) will incur a 1.5% charge. AMEX will incur a 2.5% charge. This charge will show on your automated confirmation letter.

CANCELLATIONS:  Booking cancellations made up to 30 days before arrival will receive a refund minus a $100 cancellation fee.  No refunds will be made for bookings cancelled less than 30 days prior to arrival.

BOOKING CONDITIONS:    Prices are based on twin/double share per night accommodation, subject to availability and including all linen. Tariffs are based on up to 4 people in existing bedding except for Vue and Ibis which are up to 6 people. Extra persons, $20-$50 per person per night (up to maximum of 2 additional people).

Seasonal Rates and Surcharges apply for School &; Public Holidays, Special Events, Long Weekends, Shoulder and Peak Season. Specials are not available with any other offer

REQUESTS:   While every effort is made to meet your requests, we cannot guarantee a particular apartment. Rooms are allocated on a best available basis and we reserve the right to change accordingly. Charges are subject to change without notice. Thank you for your understanding.

SECURITY DEPOSITS: A $200 security bond is required upon check in, by either cash or held as a credit card authorisation.

Splendour in the Grass bookings and other bookings for those dates require a $500 refundable bond that is due 7 days before check in.

SCHOOLIES, HENS AND BUCKS PARTIES: No schoolies, hens or bucks’ party bookings can be accepted as we do not have the required procedures and policies in place to guarantee the safety and comfort of all our guests at that time.  We reserve the right to cancel any such booking including and after arrival with no refund given.

GENERAL POLICIES:  We reserve the right to cancel your booking at any time and issue a full refund in the event of any unforeseen circumstances. We strongly advise you to take out travel insurance to cover any unforeseen cancellations.

NOTE: Oasis and Vue have a strict No Party policy and a noise curfew applies after 10pm – breaching of these policies will incur strict penalties . This is to ensure the enjoyment and comfort of all guests and we appreciate your cooperation and understanding.